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Frequently Asked Questions |
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I forgot my password |
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| Who does this site belong to? |
| How can I order the accessories that I
like? |
| Is there any registration fee? |
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My personal information has changed. How can I update my
details? |
| How do I make payments? |
| How can I track down my order? |
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How long does it take to receive
the delivery?Is there a free shipment? |
| Can I cancel my order? Is there a time
limit? |
| What is a wish list? |
| Can I see other people's wish lists? |
| How can I contact burchin.com? |
| I tried to retrieve my password but I
still didn't get any e-mail.What will I do? |
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What are the return and warranty conditions?
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| Who does this site belong to? |
| This site belongs to Burcin Gulyasar who is a
computer engineer but, also a talented jewellery
designer. It is a personal site that specializes in
hand-crafted multi-colored beaded jewellery using
quality products, such as Swarovski crystals, Japanese
seed beads and many other quality products we find from
all over the world. |
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| How can I order the accessories that I
like? |
| First, you should register this site. When you
login, you will see all the products that we have and
you can add them to your cart. After that, you will
approve your cart by using Approve Cart button. If you
want to remove or update this product, you can use
Remove or Update buttons. After approving your cart, you
will see your order(s) in your customer zone. |
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| Is there any registration fee? |
| Registration to burchin.com
is easy and free! Anybody can become a member and shop
in our site. Please follow the "I'm a new user" link to
sign-up. After filling in a short form, you can start to
use your account. Also, an e-mail will be sent to the
e-mail address you have provided. |
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My
personal information has changed. How can I update my
details? |
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You can update your personal
information at the Customer Zone. You will see your
Customer Information at the right of the page. By using
the Edit button near to it, you can change your details. |
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| How do I make payments?
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| You can pay with your credit card.
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| How can I track down my order? |
| You can reach to your
personal account details by using Customer Zone tab. At
the customer zone you can track down your order, besides
you can also see your previous order(s), read your
messages and edit your personal information.
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How long does it take to receive
the delivery? Is there a free shipment? |
| Under normal circumstances,
orders within Turkey are delivered in 2-5 work days.
International deliveries take 7-15 work days. There can
be a free shipment upon your order's quantity and price. |
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| Can I cancel my order? Is there a time
limit? |
| You cannot cancel your order,
however you can return an item that you are unsatisfied
with, for details please check the return
and warranty conditions . |
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| What is a wish list? |
| Wish lists
are a great
way for people to let others know the things they would
most like to own. They also make it easy to ensure that
the gift gets sent to the right place and that the
recipient doesn't receive more than he or she wants.
Some people create Wish Lists a few months before their
birthday. Others create them for no particular reason
other than the fact that some kind soul might come along
and buy something for them. However you use them, as a
gift giver or gift recipient, we hope you find Wish List
a useful service. |
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| Can I see other people's wish lists? |
| Yes, you can see other
people's wish list from My Wish List tab. When the page
is loaded, you will see the search box at the right of
the page. You can search by entering your friend's name
or surname to see her/his wish list. |
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| How can I contact
with burchin.com? |
| You can use the right most
tab which is located at the top of the page or, you can
e-mail us at
webmaster@burchin.com |
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| I tried to retrieve my password but I
still didn't get any e-mail? What will I do? |
| First, please make sure that
you had entered the correct e-mail address. Sometimes,
e-mail messages may take longer than expected to reach
due to high network traffic. But, if you believe that
there is a problem, please do not hesitate to contact
with our support department at
support@burchin.com. |
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What are the return and warranty
conditions? |
Please unpack and control the
delivery in accompany of the delivery personnel. In case
of any visible damage on the package, do not accept the
delivery. In such a case, our customers should sign the
shipment record accordingly and within two days time
send an information e-mail to
support@burchin.com.
In case the customer accepts the delivery, the cargo
service is assumed to accomplish its responsibilities.
If the item arrives damaged as a result of our error, it
will be replaced with a new one in case it is returned
in its original package and in accordance to the policy.
You may return any undamaged item within 7 days of
delivery. The receipt of the returned items should also
be sent to burchin.com. The return shipping cost is to
be covered by the customer.
Please send us a return notice e-mail to the address
support@burchin.com.
In your e-mail, please state the following information:
Order Number, Receipt Number and Date, Model Number of
the Item, Date of Delivery, Cause of Return |
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